Refund Policy

If Numen isn’t for you, email us within 14 days of a charge and we’ll refund it in full. No forms, no questions.

You can get a full refund on your first subscription payment for any reason within 14 days of the charge. Email support@numen.app from the address on your account and we’ll take care of it.

The same 14-day window applies to renewal charges. If you meant to cancel and a renewal slipped through, email us within 14 days of that charge and we’ll refund it.

Purchases are processed by Polar (as merchant of record) and Stripe. Approved refunds go back to your original payment method through the same route. Depending on your bank, the money typically lands within 5–10 business days.

You can cancel your subscription at any time in your account settings. You keep paid access until the end of the period you’ve paid for, and your notes are never held back — copying them all out is free on every plan, always.

If you’re a consumer in the EU or UK, you have a 14-day right of withdrawal for digital services, along with any other rights your local law gives you. This policy adds to those rights; it never takes away from them.

Questions about any of this: email support@numen.app. We answer within two business days.